---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://boost.yandex.com/doc/en/troubleshooting-boost/feedback.md
  - https://boost.yandex.com/doc/ru/troubleshooting-boost/feedback.md
---
> **Documentation Index:** Fetch the complete configuration index at https://boost.yandex.com/doc/en/llms.txt


# Troubleshooting

Our support team is available 24/7.

{% note alert "" %}

Customer service specialists can only advise you on the app statistics for the login you use to contact them. You can see your login in the top-right corner of the screen.

If you have a general question, the login doesn't matter.

{% endnote %}

If you didn't find the answer you were looking for, you can contact us through the chat or use the feedback form to submit your question. Please describe the problem in as much detail as possible. Attach a screenshot if possible.

{% list tabs %}

- Chat

  To open a support chat:

  - from the Boost interface

    In the upper right corner, click ![question mark](../../_images/icon-question.svg){inline=false} → **Support chat**. The chat window will open.

    ![Chat from the Boost interface](../../_images/boost-chat-en.png){style="border: solid 1px #cccccc; max-width: 400px;"}

  - from the documentation

    In the lower right corner, click ![chat logo](https://chat-static.s3.yandex.net/widget-logo.svg){style="max-width: 22px;"}{inline=false}. The chat window will open.

- Feedback form

  <div style="padding: 15px;
    margin: 10px 0;
    background: #FFFFFF;
    border-radius: 10px;
    border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.com/surveys/13753889.ae4b64b349e8c55ea86e692b1601481a07650ff9/?&iframe=1&lang=en">
    </iframe>
  </div> 

{% endlist %}